Loyalty program Terms & Conditions

1. About the Loyalty Program

These terms explain how loyalty points can be earned and used. By participating in the Lib’s Aromatherapy loyalty program, you agree to these terms.

 

2. Earning Points

Loyalty points are earned on eligible purchases made through the website.

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• Customers earn 5 points for every £1 spent

• Points are calculated on the order total, excluding delivery charges

• Points may not be awarded on discounted or promotional purchases

• Points cannot be transferred between accounts

• Points cannot be sold

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Points will not be backdated.

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3. Using Points

Points can be redeemed for discounts on future orders. The number of points required for a reward is shown in your Rewards dashboard.

 

Points:

• Cannot be exchanged for cash

• Have no monetary value

• Cannot be transferred to another account

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Rewards cannot be refunded or exchanged for points once used.

 

4. Expiry of Points

Points expire after 3 months of account inactivity. Account activity includes:

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• Placing an order

• Redeeming points

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Expired points cannot be reinstated.

 

5. Refunds and Points

If an order is refunded, any loyalty points used for that order will not be reinstated.

 

6. Changes to the Loyalty Program

We reserve the right to:

• Change how points are earned

• Change reward values

• Modify or end the loyalty program

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Where possible, reasonable notice will be given.

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7. General

We reserve the right to remove points or suspend accounts where we reasonably believe the loyalty program is being misused.