Delivery & returns
Shipping prices are calculated by weight. I aim to dispatch all orders within 1 - 2 working days. Orders after noon on Friday will be dispatched on Monday. Once dispatched, you will receive a dispatch email notification with the relevant details and tracking. Please see my full Terms and Conditions.
UK, Channel Islands & Isle of Man
Royal Mail Tracked 48
(up to 5kg)
Shipping from £3.50
Fully tracked service
Delivery in 2 working days from dispatch
FREE when you spend £50
Orders are delivered Monday - Saturday
Royal Mail Tracked 24
(up to 5kg)
Shipping from £5
Fully tracked service
Delivery in 1 working days from dispatch
FREE when you spend £100
Orders are delivered Monday - Saturday
DHL Express
(large/corporate/event orders up to 20kg)
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Price calculated at time of order.​
Fully tracked service
Guaranteed next-day delivery
FREE when you spend £200
Orders are delivered Monday - Saturday​
cancellations & returns
If, for any reason, you are not entirely happy with your order or have changed your mind, you may return your products in their original condition. You are responsible for any loss in value if products are not returned in resaleable condition. For more information on this, please see our full Terms & Conditions.
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To return your order, please contact me via email at contact@libsaromatherapy.co.uk within 14 days from delivery of your order. You are responsible for the cost of return unless the item is faulty. Please see my terms on damaged/faulty items below. I advise that you return products using a service which will provide proof of postage.
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A refund will be issued within 14 days of my receiving and checking your returned products.
Please see my full Terms & Conditions.
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damaged / faulty items
I hope that your item reaches you in perfect condition, but if you receive damaged or faulty items, or an electrical product subsequently develops a fault within 6 months of purchase, please email contact@libsaromatherapy.co.uk within 7 days of receipt or finding the fault, or the expected delivery, whichever is soonest. I will assist you with your return.
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Once I have received and checked/tested the product, you will be offered a refund or replacement (if I'm able to).
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I will not accept a return if the fault arises from abnormal use, failure to follow instructions or guidance, misuse, alteration or unauthorised repair, wilful damage, improper maintenance or negligence on the part of any buyer, user or third party.
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Refunds are made within 14 days of our receipt of the faulty item and will be sent to your original payment method. I will refund you the full purchase amount, including delivery. Please see my full Terms & Conditions.