Delivery & returns
Shipping prices are calculated by weight. We aim to dispatch all orders (UK & International) within 1 - 3 working days. Orders after noon on Friday will be dispatched on Monday. Once dispatched, you will receive a dispatch email notification with the relevant details and tracking. Please see our full Terms and Conditions.
united kingdom & channel islands
Royal Mail 2nd Class
(up to 5kg)
Shipping from £3.20
Delivery in 2 - 3 working days from dispatch
FREE when you spend £50
Orders are delivered Monday - Saturday
Royal Mail Special Delivery
(large/corporate/event orders up to 20kg)
Shipping from £10
Fully tracked service
Guaranteed next-day delivery
FREE when you spend £200
Orders are delivered Monday - Saturday
Royal Mail Tracked 24
(up to 5kg)
Shipping from £5
Fully tracked service
Delivery in 1 working days from dispatch
FREE when you spend £100
Orders are delivered Monday - Saturday
international - USA
Royal Mail International Tracked
Shipping from £11.70
Fully tracked service
Delivery in 5 - 10 working days from dispatch
*Please be aware that all orders delivered to the USA are subject to US Customs import duty. These fees are charged to you by US Customs and are not associated with Lib's Aromatherapy. Please be aware of this before ordering.
Important Update for Northern Ireland Customers
Due to recent changes in the General Product Safety Regulations (GPSR), I regret to inform you that I can no longer ship orders to Northern Ireland. These regulations require businesses like mine to appoint an Authorised Representative based in Northern Ireland to ensure compliance. Unfortunately, this involves an annual fee and additional administrative costs, which are not financially viable for me as a small business.
I value every customer and have explored possible solutions, but the financial and logistical implications are too significant to sustain. I hope for a future where these barriers are reduced, allowing me to resume serving my loyal Northern Ireland customers.
Thank you for your understanding and continued support. If you have any questions, please feel free to contact me.
cancellations & returns
If for any reason, you are not entirely happy with your order or have changed your mind, you may return your products in their original condition within 14 days of delivery. If returning from the USA, you may return your products in their original condition within 30 days of delivery. You are responsible for any loss in value if products are not returned in resaleable condition. For more information on this please see our full Terms & Conditions.
To return your order, please contact us via email at contact@libsaromatherapy.co.uk within 14 days from delivery of your order. You are responsible for the cost of return unless the item is faulty. Please see our terms on damaged/faulty items below. We advise that you return products using a service which will provide proof of postage.
A refund will be issued within 14 days of us receiving and checking your returned products.
Please see our full Terms & Conditions.
damaged / faulty items
We hope that your item reaches you in perfect condition but if you receive damaged or faulty items, or an electrical product subsequently develops a fault within 6 months of purchase, please email contact@libsaromatherapy.co.uk within 7 days of receipt or finding the fault, or the expected delivery, whichever is soonest. We will then assist you with your return.
Once we have received and checked/tested the product, you will be offered a refund or replacement (if we are able to).
We will not accept a return if the fault arises from abnormal use, failure to follow instructions or guidance, misuse, alteration or unauthorised repair, wilful damage, improper maintenance or negligence on the part of any buyer, user or third party.
Refunds are made within 14 days of our receipt of the faulty item and will be sent to your original payment method. We will refund you the full purchase amount including delivery. Please see our full Terms & Conditions.