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  • How do I register for a customer account?
    Simply click Login/Register located in the top of the mobile menu, or in the top right corner of the desktop website.
  • I've forgotten my login details, how do I retrieve them?
    If you have forgotten your password, simply click the 'Forgot password?' link below the password field to reset your login.
  • How do I register to receive exclusive offers?
    Subscribe to our mailing list at any time by entering your email address in the footer of our website, or under the 'More' tab in the main menu.
  • How do I unsubscribe from your newsletter and email marketing?
    I'm sorry you are thinking of unsubscribing. If you would like to unsubscribe from receiving our emails and exclusive offers and promotions, simply scroll to the bottom of any of my emails and click the 'unsubscribe' link.
  • How can I delete my account?
    I'm sorry to see you go. If you would like to delete your account and all your private details from my records, simply contact me. No questions asked.
  • Aroma Rewards
    Our rewards program lets you earn AromaPoints every time you shop on the Lib's Aromatherapy website, whether you have an account with us, or not. You'll receive 5 points for every £1 spent, and points are automatically added to your Aroma Rewards Account once you complete an order. Once you've earned enough points for a reward, you have the ability to redeem them for discounts that you can use on following orders. Learn more.
  • I have ordered before, but my AromaReward points are showing as '0'?
    Our rewards program commenced on the 9th September 2021, so any orders made prior to this did not qualify for rewards. 1. Firstly, make sure you're logged in to your rewards account with the same email address you used when you ordered through the site. For example: If you have ordered with us more than once, but used a different email address for each order, then there will be two separate point values attached to both emails. 2. If you're logging in with a completely new email address, there will be no points attached to your new details. 3. If you have changed your email address and would like your points moved over, contact me and I will transfer your points for you. None of the above: If you're still having problems seeing your points, please contact me and I can try and get the issue resolved as quickly as possible.
  • Can I cancel my order?
    I'm sorry you're thinking of cancelling your order. You have a legal right, under the Consumer Contracts Regulations 2013, to change your mind and cancel your order within 14 days, without giving any reason. You must inform me of your decision to cancel before the 14 days has expired. If I have received your cancellation request before I have dispatched your order, I can simply cancel and refund straight away. If your order has already been dispatched, you will need to follow our returns process. Please return the complete order to me without undue delay. Once received and checked, a full refund will be issued including original postage costs. You will have to bear the cost of returning the items. For more information please read my Terms & Conditions.
  • Can I amend my order?
    If you have forgotten to add something to your order, please contact me and I will assist you with your order.
  • My order is a gift, can I add a gift message?
    If you would like to add a gift message to your order, one of our personalised 8 x 8cm handwritten message cards is the way to go. This card is already included as standard with all Gift Sets only. For gifts of single products, you will need to add our Personalised Message card to cart, along with the product(s).
  • My order is damaged?
    I'm sorry to hear that your order arrived damaged. Please contact me at the earliest convenience, stating what the damage is, how many products are damaged, and attach some photos of the damage. For more informations please see our Terms & Conditions.
  • Do you offer gift wrapping?
    All Candles and Reed Diffusers come in either standard packaging or luxury packaging for gifting. Please choose from the two options in the drop-down menu on the product page. Our luxury gift packaging consists of a beautiful branded gift box, wrapped and decorated with our signature hand dyed silk ribbon. All Gift Sets are gift wrapped as standard.
  • Do you offer gift cards?
    Yes, we offer both vouchers & e-gift cards. Our luxury gift vouchers offer values of £30 - £200. Our e-Gift cards offer a more affordable option of £5 upwards, and are sent immediately to your recipient via email.
  • Do you offer a discount for large Corporate orders?
    Thank you for considering my products for your corporate event. Please send me your order request via my online form here. I will get back to you with your quote as soon as possible. * All large orders have a lead time of 14 days.
  • Do you offer a discount for Weddings and events?
    Thank you for considering my products for your event. Please send me your order request via my online form here. I will get back to you with your quote as soon as possible. * All large orders have a lead time of 14 days.
  • My order is a gift, can I request that no payment or price information is included?
    I do not include any payment or price information in any order. A packing slip is included in every order (pictured). If you do not want me to include the slip, please let me know in the 'leave a note section at checkout, or simply contact me with your order number.
  • Are your products Gluten-free & Vegan?
    I can hereby certify that: All raw ingredients used in my products are Gluten free. All raw ingredients used in my products do not contain ingredients of animal origin, and are suitable for Vegetarians & Vegans.
  • Are your products cruelty-free?
    All Lib's Aromatherapy products and the raw ingredients used are cruelty-free, and have not been tested on animals.
  • Are your essential oil blends safe to use on the skin?
    Our pure Essential oil blends can be used on the skin once they are diluted in a carrier oil, cream, or lotion base, following our dilution instructions here, or on the leaflet supplied with your oil. *Never use undiluted essential oils directly on the skin. Undiluted essential oils are pure and natural, but are highly concentrated and can cause irritation and negative skin reactions.
  • Are your products safe to use around pets?
    My qualifications and professional knowledge are based on using Essential oils on people, but I share my knowledge, learning, and experience in an article that you can read here. Please always seek professional advice from your Veterinarian before using a fragranced product around your pets, as there is much information out there stating that some essential oils are toxic to animals, but I cannot confirm or be 100% positive which oils these may be. If you choose to use fragrance products around your pets, always keep a door open for your pet to leave freely if and when they choose.
  • How do I use your essential oil blends?
    Our essential oils can be used in many ways, including on the body and in the bath. You can learn more here or Download my free 12 page guide that lists 15 different ways to use them in the home.
  • Where can I find your product ingredients information?
    You can find ingredient and allergen information in the 'Safety' tab under each product page. You can also find this information on the bottle, packaging, or safety leaflets included in with your products.
  • Are your products safe to use when pregnant or breastfeeding?
    There is much endless and conflicting information about essential oils that are pregnancy-safe, and oils that aren't. Please always seek professional advice from a GP/medical professional, or your Midwife before using aromatherapy products whilst pregnant or breastfeeding.
  • Are your products organic?
    I try my best to source organic raw ingredients where possible, but this cannot always be the case, so I cannot certify that my products are fully organic.
  • My candle is tunnelling, what can I do?
    I'm sorry to hear your candle is not performing as it should. To get the best results and an even burn, make sure you light your candle within a couple of months of purchase. One of the natural characteristics of soy wax and other vegetable waxes is that they become harder over time, giving the wick a harder time melting the wax evenly, resulting in tunnelling. I do not add synthetic additives to my candles to counteract this, because it does not align with my values. There have been very rare instances where we've come across one or two faulty wicks in our stock from the supplier. This may be caused by a manufacturer defect. Please contact us at contact@libsaromatherapy.co.uk if you have bought your candle recently and are having this issue so that we can arrange a replacement. Click here for more tips on how to burn your candle efficiently.
  • Ongoing offers!
    I have some ongoing offers available to you: Subscribe to our mailing list to receive 15% off your next order. 3 for 2 on all Essential oil blends. Simply add 3 essential oil blends to cart and enter the code: WELLBEINGME at checkout. Buy all 4 Wax Melt Bars for the price of 3. Simply add all of our original wax melts to cart (Relax, Soothe, Uplift & De-Stress) and enter code: MADMELTER at checkout. Get £3 off your Nourishing Nail & Cuticle oil with code: LOVENAILS. Get FREE 2nd Class Standard Shipping when you spend £50. (Automatically added at checkout) Get FREE 1st Class Standard Shipping when you spend £100. (Automatically added at checkout) Now and again I'll send out 'spur of the moment' promotional and discount codes to my email subscribers. If you'd like to receive exclusive offers, sales and more, subscribe to my email list. *Coupon codes cannot be used in conjunction with any other code or whilst items are on sale.
  • How do I use my discount code?
    Applying a discount code to your order is easy: Click on your basket in the top right of the screen and go to checkout Click 'enter discount code' - located below your products Type in your discount code Click apply Make sure your discount is showing in the total, and then continue to checkout as normal. *Coupon codes cannot be used in conjunction with any other code or whilst items are on sale.
  • How to use my Luxury Gift Card?
    If you have received a luxury gift card, you will have a unique 6 digit numeric code written by me on the back of the card. This code will act as a discount code. Simply add the discount code into the discount box at checkout and click apply. *All cards must be redeemed within 12 months from the date of purchase. The expiry date will be written on the back of the card. The full card value must be redeemed in one transaction - any remaining amount will be lost and cannot be redeemed.
  • How to redeem an e-Gift card?
    To redeem an e-gift card, an email will be sent to the recipient with the voucher code enclosed, which can then be used when selecting your payment options. When you come to the payment page, before selecting how you will pay, select "Redeem a gift card" option and enter the code. Then checkout as normal.
  • How do I pay with my Aroma Rewards discount code?
    When you redeem your Aroma Points you will be given a discount code via email for the value you chose when you submitted the request to redeem. Simply enter the code into the discount code box at checkout as you would any other promotional code.
  • How long will my order take to get to me?
    All orders will be dispatched the next working day if placed before 5pm. 1st Class (standard & signed for): 1 - 2 days from dispatch 2nd Class (standard & signed for): 2 - 3 days from dispatch
  • I have not received my order?
    I'm sorry you haven't received your order. If you received a tracking number when your order was dispatched, please check that the courier hasn't already attempted delivery when no-one was in. If you have not received your order within a reasonable time frame (dependant on the shipping method chosen at the time of order), please contact me and include your order number so I can chase it up.
  • How do I get free shipping?
    You will receive free standard 2nd Class shipping on all orders of £50, or free standard 1st Class shipping on orders of £100.
  • Do you ship Internationally?
    Unfortunately, at the moment I do not ship internationally.
  • What shipping couriers do you use?
    Your order will be shipped with Royal Mail. If you have requested a corporate order, or a large order for a Wedding or any other large event through my online web form, your order will be shipped with DHL Express (Next Day service).
  • I entered the wrong shipping address, can I change it after ordering?
    Please contact me as soon as you can and I may be able to change the shipping address. Unfortunately, if your order has already been dispatched, this cannot be changed.
  • Do you accept returns or exchanges?
    I am sorry you are not happy with your order. For more information, see the question 'How to request a return?' or read our Terms & Conditions.
  • How to request a return?
    If for any reason you are not entirely happy with your order, or you have changed your mind please contact me to let me know. Please return your products in their original, unused/sealed condition and original packaging within 14 days of delivery. If items are not returned in this state you are responsible for any loss in value. Any refunds or exchanges will be processed once I have received and checked your item. The refund will include the outward shipping. However, the cost of return shipping will not be refunded unless the item was sent to you in error. This does not affect your rights to return faulty items. Return address: Lib's Aromatherapy The Firs Priest Acre Fyfield Marlborough Wiltshire SN8 1QB
  • How to return a faulty electrical item?
    If your item is delivered faulty, or it develops a fault within 30 days of purchase, please contact me. A returns label will then be emailed to you, which you will need to attach to the front of the package (you will need a printer). Please then return with original packing slip as proof of purchase for a replacement, or if preferred, a full refund. If returning after 30 days then only a replacement can be offered.
  • How do I contact you?
    I am always here to answer any questions you may have. Simply fill in the online contact form or send me a direct email.
  • Where is your shop located?
    I do not currently have a bricks and mortar shop, but I showcase my products occasionally at markets, fairs & events around South West England. See my events list for all upcoming dates and locations.
  • How can I make a complaint?
    I am sorry you are not happy with my products or service. Please contact me directly, or write to: Lib's Aromatherapy The Firs Priest Acre Marlborough Wiltshire SN8 1QB

Frequently asked questions

FREE STANDARD UK Delivery on orders over £50

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