Terms & Conditions

Supplier Information

Lib’s Aromatherapy is owned and operated by Libby Schembri.

Address: The Firs Priest Acre, Marlborough, SN8 1QB
Email: contact@libsaromatherapy.co.uk

Lib's Aromatherapy is not VAT registered.

1. Products

Product descriptions and images are provided as accurately as possible. However, as many products are handmade and natural, slight variations in colour, scent, or appearance may occur. Product images are for illustration only, and colours may vary depending on screen settings.

Please check the product description carefully before placing an order, including ingredients and allergen information where provided.

2. Prices & Payment

All prices are shown on the website in Pounds Sterling (£). Payment must be made in full at the time of ordering.

Accepted payment methods include:

Debit or credit card
PayPal
Other methods are shown at checkout

Delivery charges are calculated at checkout. We reserve the right to change prices at any time, but this will not affect orders already placed.

3. Ordering

Once an order has been placed, you will receive an order confirmation email. If you believe there is an error in your order, please contact us as soon as possible. Orders may be cancelled before dispatch for a full refund.

4. Delivery

Shipping costs are calculated at checkout. Orders are usually dispatched within 1–2 working days, although please allow up to 14 days during busy periods. Delivery times are estimates and cannot be guaranteed. Products become your responsibility once delivery has taken place. If you miss a delivery, you must arrange redelivery with the courier.

5. Returns & Cancellations

Under UK consumer law, you have the right to cancel your order within 14 days of receiving it. You then have a further 14 days to return the items.

Returned items must be:

Unused
In original packaging
In resaleable condition

Return postage costs are the responsibility of the customer unless the item is faulty. Refunds are issued within 14 days of receiving the returned goods.

Refunds are made using the original payment method. Standard delivery costs will be refunded if the entire order is returned.

6. Faulty or Damaged Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery. Where possible, please include photographs. Faulty items will be replaced or refunded. If a refund is issued, we will also refund reasonable return postage costs.

7. Use of Products

You are responsible for ensuring products are suitable for your needs before purchase. Products must be used according to the instructions provided.

We cannot be responsible for the misuse of products or failure to follow instructions.

8. Gift Vouchers

Gift vouchers:

Are valid for 12 months
Cannot be exchanged for cash
Cannot be replaced if lost or used without permission

If a purchase made with a gift voucher is returned, a replacement voucher code will be issued.

9. Reuse & Recycle Scheme

Customers may receive a 15% discount code when returning used Lib’s Aromatherapy glass containers in accordance with the scheme instructions.

Returned containers must be original Lib’s Aromatherapy containers and securely packaged. We reserve the right to refuse the discount if the conditions of the scheme are not met.

10. Offers & Promotions

From time to time, we may offer discount codes or promotional offers.

All offers:

Are subject to availability
Cannot be exchanged for cash
Cannot be used in conjunction with other offers unless stated
Apply only to eligible products
May be withdrawn or changed at any time without notice

Specific details of current offers will be shown on the relevant product pages or promotional materials.

11. Liability

Products are supplied for personal use only. We are not liable for any loss or damage resulting from the misuse of products. Nothing in these Terms & Conditions affects your statutory rights.

12. General

These Terms & Conditions are governed by the laws of England and Wales. We reserve the right to update these Terms & Conditions at any time.