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Privacy policy

Last updated: February 2026

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Lib’s Aromatherapy respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and store your personal information when you use our website or purchase from us.

 

1. Who We Are

Lib’s Aromatherapy is owned and operated by Libby Schembri.

 

Address: The Firs Priest Acre, Marlborough, SN8 1QB

Email: contact@libsaromatherapy.co.uk

Website: www.libsaromatherapy.co.uk

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We are not VAT registered.

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Lib’s Aromatherapy is the data controller responsible for your personal data.

 

2. Information We Collect

We may collect personal data when you:

  • Place an order

  • Create an account

  • Contact us

  • Subscribe to emails

  • Use our website

  • Participate in the loyalty programme

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This may include:

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order details

  • Loyalty account information

  • Marketing preferences

  • Technical information, such as IP address and browser type

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Payment information is processed securely by third-party payment providers. We do not store card details. We collect only the information necessary to provide our services.

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3. How We Use Your Information

We use personal data to:

  • Process and deliver orders

  • Provide customer support

  • Send order confirmations and updates

  • Manage customer accounts and loyalty rewards

  • Improve our website and services

  • Meet legal and accounting obligations

  • Prevent fraud

  • Send marketing emails where you have consented

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You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

 

4. Lawful Basis for Processing

We process personal data on the following legal bases:

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Contract
To process and deliver orders and provide services.

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Legal obligation
To meet tax and accounting requirements.

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Legitimate interests
To operate and improve our business and website.

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Consent
Where you agree to receive marketing communications.

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You may withdraw consent at any time.

 

5. Sharing Your Information

We share personal data only where necessary to operate our business. This may include:

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  • Wix (website hosting and store platform)

  • PayPal and payment providers

  • Flodesk (email marketing)

  • Royal Mail and courier services

  • HMRC where required by law

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We do not sell or trade personal data. We take reasonable steps to ensure third parties protect your data.

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6. Data Retention

Customer order records are kept for up to 7 years to comply with tax and legal requirements. Marketing subscribers can unsubscribe at any time. Account information may be deleted on request unless we are required to retain it for legal reasons.

 

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request the deletion of your data

  • Restrict processing

  • Object to processing

  • Request the transfer of your data

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To exercise your rights, contact contact@libsaromatherapy.co.uk. You also have the right to complain to the Information Commissioner’s Office: www.ico.org.uk

 

8. Data Security

We take reasonable steps to protect your personal data and store it securely. Access to personal data is limited to those who need it to operate the business.

 

9. Cookies

We use cookies to improve your experience and understand how our website is used. For more information, please see our Cookie Policy.

 

10. International Data Transfers

Some service providers may store or process personal data outside the UK. Where this occurs, appropriate safeguards are in place in accordance with UK data protection law.

 

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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