Damaged or faulty items
If for any reason you are not entirely happy with your order, or you have changed your mind, you may return your products in their original, unused/sealed condition and original packaging within 14 days of delivery. If items are not returned in this state, you are responsible for any loss in value.
To return your order, please contact us at email@example.com within 14 days after the date you receive your order. You are responsible for the cost of return unless the item is faulty. We advise that you return products using a service which provides you with proof of sending.
A refund will be issued within 14 days of us receiving your return. For more information please see our Terms & Conditions.
We hope that your item reaches you in perfect condition but if you do not receive your order or receive damaged or faulty items, or a product subsequently develops a fault please email firstname.lastname@example.org within 7 days of receipt or finding the fault, or the expected delivery, whichever is soonest. We will then assist you with your Return.
Once we have received and checked/tested the product, you will be offered a refund, or replacement (if we are able to).
We will not accept a return if the fault arises from abnormal use or working conditions, failure to follow instructions or guidance, misuse, alteration or unauthorised repair, wilful damage, improper maintenance or negligence on the part of any buyer, user or third party.
Refunds are made within 14 days of receipt of the faulty item by us and will be sent to your original payment method. We will refund you the cost of the faulty item, the amount you paid for delivery to you and the reasonable or agreed amount that you paid to return it to us. For more information please see our Terms & Conditions.
cancellation & return